PRIVACY POLICY

EFFECTIVE DATE: July 8, 2026

Twinkie’s Coffee, LLC (“Twinkie’s Coffee,” “Company,” “we,” “us,” or “our”) respects the privacy of our customers, website visitors, and others who interact with our business. This Privacy Policy explains how we may collect, use, disclose, store, and protect personal information when you visit our website, visit or make a purchase at a Twinkie’s Coffee location, communicate with us, participate in promotions or loyalty programs, interact with our social media pages, or otherwise use our products and services. By accessing or using our website or voluntarily providing personal information to Twinkie’s Coffee, you acknowledge the practices described in this Privacy Policy.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected through:

  • The Twinkie’s Coffee website;

  • Twinkie’s Coffee physical business locations;

  • Purchases and transactions;

  • Online and in-person communications;

  • Contact forms and customer inquiries;

  • Email communications;

  • Promotions and special offers;

  • Loyalty and rewards programs;

  • Gift card programs, if offered;

  • Social media interactions;

  • Events and other business activities; and

  • Other products and services that reference this Privacy Policy.

This Privacy Policy does not apply to third-party websites, applications, platforms, or services that maintain their own privacy policies.

2. INFORMATION WE MAY COLLECT

The information we collect depends on how you interact with Twinkie’s Coffee.

Information You Provide Directly

We may collect personal information that you voluntarily provide to us, including:

  • Name;

  • Email address;

  • Telephone number;

  • Mailing address;

  • Billing information;

  • Information submitted through website contact forms;

  • Information provided when communicating with us;

  • Loyalty or rewards program information;

  • Gift card information;

  • Promotion or discount participation information;

  • Customer service inquiries;

  • Feedback, reviews, and survey responses;

  • Event registration information, when applicable; and

  • Other information you voluntarily choose to provide.

You are not required to provide personal information simply to browse publicly available portions of our website.

3. PURCHASE AND TRANSACTION INFORMATION

When you make a purchase from Twinkie’s Coffee, we or our third-party payment service providers may collect information necessary to process the transaction.

This information may include:

  • Name;

  • Purchase information;

  • Transaction amount;

  • Date and time of purchase;

  • Payment method;

  • Billing information; and

  • Other information necessary to complete or document the transaction.

Twinkie’s Coffee, LLC may use third-party payment processors to securely process payments. We do not necessarily receive or store your complete credit card, debit card, or other financial account information when payments are processed by a third-party payment provider. Payment information provided to a third-party payment processor is subject to that provider’s terms, security practices, and privacy policies.

4. INFORMATION COLLECTED AT OUR PHYSICAL LOCATIONS

When you visit a Twinkie’s Coffee physical location, we may collect personal information when you:

  • Make a purchase;

  • Participate in a loyalty or rewards program;

  • Redeem a promotion or discount;

  • Purchase or use a gift card;

  • Provide your contact information;

  • Participate in an event;

  • Submit feedback;

  • Make a customer service inquiry; or

  • Otherwise voluntarily interact with our business.

We may also collect information reasonably necessary to maintain the security of our customers, employees, property, and business operations.

5. SECURITY CAMERAS AND VIDEO SURVEILLANCE

Twinkie’s Coffee locations may use security cameras or video surveillance systems for legitimate business purposes. Video surveillance may be used to:

  • Promote the safety and security of customers, employees, and visitors;

  • Protect Company property;

  • Prevent, investigate, or respond to theft, fraud, vandalism, or other unlawful activity;

  • Investigate accidents, incidents, disputes, or safety concerns; and

  • Support other legitimate business and security purposes.

  • Security cameras are not intended to be placed in areas where individuals have a reasonable expectation of privacy.

Video footage may be disclosed to law enforcement, insurance providers, attorneys, government authorities, or other appropriate parties when reasonably necessary or legally required.

6. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically by our website platform, hosting provider, analytics services, or other technology providers.

This information may include:

  • Internet Protocol (“IP”) address;

  • Browser type;

  • Device type;

  • Operating system;

  • Approximate geographic location;

  • Pages visited;

  • Date and time of access;

  • Referring website;

  • Website interactions; and

  • Other technical or usage information.

This information may be collected through cookies, pixels, analytics technologies, server logs, and similar technologies.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, analyze performance, and support other legitimate business purposes. Cookies are small data files stored on a user’s device. Depending on the technologies used by our website and third-party service providers, cookies may include:

  • Essential cookies necessary for website operation;

  • Functional cookies that remember preferences;

  • Analytics cookies that help us understand website usage; and

  • Advertising or marketing cookies, if applicable.

You may be able to control cookies through your browser settings or other tools made available through our website. Disabling certain cookies may affect website functionality. Additional information may be provided in our Cookie Policy.

8. HOW WE USE PERSONAL INFORMATION

Twinkie’s Coffee may use personal information for legitimate business purposes, including to:

  • Provide products and services;

  • Process purchases and transactions;

  • Respond to questions and customer service requests;

  • Communicate with customers;

  • Operate and improve our website;

  • Administer loyalty and rewards programs;

  • Administer gift cards;

  • Provide promotions, discounts, and special offers;

  • Send marketing communications when permitted by law;

  • Personalize customer experiences;

  • Analyze business and website performance;

  • Maintain business records;

  • Prevent fraud and unauthorized activity;

  • Protect customers, employees, property, and business operations;

  • Investigate incidents and disputes;

  • Enforce our Terms & Conditions and other policies;

  • Comply with legal and regulatory requirements; and

  • Protect the legal rights and interests of Twinkie’s Coffee and others.

9. EMAIL COMMUNICATIONS

If you voluntarily provide your email address and consent to receive promotional communications, we may send information concerning:

  • New products;

  • Promotions and discounts;

  • “What’s Brewing” offers;

  • Events;

  • Loyalty and rewards programs;

  • Business announcements;

  • Newsletters; and

  • Other information relating to Twinkie’s Coffee.

You may unsubscribe from promotional emails by using the unsubscribe instructions included in the applicable communication. Unsubscribing from promotional communications will not necessarily prevent us from sending transactional, administrative, security, or service-related communications.

10. TEXT MESSAGE COMMUNICATIONS

Should Twinkie’s Coffee offer text message communications, participation will be voluntary. We may use telephone numbers provided with appropriate consent to send promotions, business announcements, order information, loyalty program communications, or other messages. Message frequency may vary, and message and data rates may apply. You may withdraw consent to receive marketing text messages using the opt-out instructions provided through the applicable program. Consent to receive marketing text messages is not a condition of making a purchase unless otherwise permitted by law.

11. LOYALTY AND REWARDS PROGRAMS

If you participate in a Twinkie’s Coffee loyalty, rewards, membership, or customer appreciation program, we may collect information necessary to operate and administer the program. Depending on the program, this information may include:

  • Name;

  • Contact information;

  • Account information;

  • Purchase history;

  • Rewards activity;

  • Points or punches earned and redeemed;

  • Preferences; and

  • Other information associated with participation.

We may use this information to administer the program, provide rewards, communicate with participants, prevent fraud and abuse, and improve our products and customer experiences.

12. PROMOTIONS AND SPECIAL OFFERS

When you participate in promotions, discounts, giveaways, contests, or special offers, including offers featured through our “What’s Brewing” webpage, we may collect information necessary to administer the applicable promotion. Additional terms and privacy notices may apply to certain promotions.

13. GIFT CARDS

If Twinkie’s Coffee offers physical or electronic gift cards, we may collect information necessary to issue, deliver, manage, redeem, or provide customer service related to gift cards. Information collected may include purchaser information, recipient information, transaction details, gift card balances, and other information necessary to operate the program.

14. SOCIAL MEDIA

Twinkie’s Coffee may maintain accounts or pages on third-party social media platforms. When you interact with our social media content, we may receive information that you voluntarily provide or information made available to us through the applicable platform. Your use of social media platforms is subject to the terms and privacy policies of those platforms. Twinkie’s Coffee is not responsible for the privacy practices of third-party social media providers.

15. REVIEWS, FEEDBACK, PHOTOGRAPHS, AND OTHER CONTENT

Customers may voluntarily provide reviews, feedback, photographs, testimonials, suggestions, or other content. We may collect and use this information to respond to customers, improve our products and services, operate our business, and for other purposes disclosed at the time the information is provided. Twinkie’s Coffee will obtain consent when required by applicable law before using an individual’s name, image, likeness, or testimonial for advertising or promotional purposes. Please do not submit personal information about another individual unless you have the appropriate authorization to do so.

16. HOW WE MAY DISCLOSE PERSONAL INFORMATION

Twinkie’s Coffee does not sell personal information for money. We may disclose personal information to third parties when reasonably necessary to operate our business, provide our products and services, protect our legal interests, or comply with applicable law. These parties may include:

  • Website hosting providers;

  • Payment processors;

  • Point-of-sale providers;

  • Email communication providers;

  • Marketing service providers;

  • Analytics providers;

  • Loyalty and rewards program providers;

  • Gift card service providers;

  • Information technology providers;

  • Security service providers;

  • Professional advisors, including attorneys and accountants;

  • Insurance providers;

  • Government authorities; and

  • Law enforcement.

Third-party service providers may receive personal information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.

17. LEGAL REQUIREMENTS AND PROTECTION OF RIGHTS

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable laws, regulations, legal processes, subpoenas, or government requests;

  • Cooperate with law enforcement;

  • Investigate suspected fraud, theft, security incidents, or unlawful activity;

  • Protect the safety of customers, employees, or others;

  • Protect Company property;

  • Enforce our Terms & Conditions or other agreements; or

  • Establish, exercise, or defend legal claims.

18. BUSINESS TRANSFERS

If Twinkie’s Coffee is involved in a merger, acquisition, financing, reorganization, sale of assets, transfer of ownership, or other business transaction, personal information may be disclosed or transferred as part of that transaction as permitted by applicable law.

19. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, operate our business, maintain appropriate business records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legal interests. Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements. When personal information is no longer reasonably necessary, we may delete, destroy, or anonymize it in accordance with our business practices and applicable law.

20. INFORMATION SECURITY

Twinkie’s Coffee takes reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction. However, no website, electronic transmission, storage system, payment system, or security measure can be guaranteed to be completely secure. You are responsible for taking reasonable precautions when providing information online and for protecting any passwords or account credentials associated with services you use.

21. CHILDREN’S PRIVACY

Our website and services are intended for a general audience and are not directed toward children under the age of 13. Twinkie’s Coffee does not knowingly collect personal information online from children under the age of 13 without verifiable parental or legal guardian consent as required by applicable law. If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete the information. Parents or legal guardians who believe that a child has provided personal information to Twinkie’s Coffee in violation of applicable law may contact us using the information provided at the end of this Privacy Policy.

22. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to or integrations with third-party websites, applications, social media platforms, payment processors, online ordering providers, mapping services, or other external services. Twinkie’s Coffee does not control and is not responsible for the privacy, security, content, policies, or practices of third-party services. We encourage you to review the privacy policies of third-party services before providing personal information.

23. YOUR PRIVACY CHOICES

Depending on how you interact with Twinkie’s Coffee and subject to applicable law, you may have certain choices concerning your personal information. You may:

  • Unsubscribe from promotional emails;

  • Opt out of marketing text messages;

  • Adjust browser cookie settings;

  • Decline to voluntarily provide certain personal information; or

  • Contact us with questions or concerns regarding your personal information.

Certain information may be necessary to complete transactions, participate in programs, receive requested services, or comply with legal obligations.

24. TEXAS PRIVACY RIGHTS

Texas residents may have certain rights regarding their personal data under applicable Texas privacy laws. Depending on whether the applicable law applies to Twinkie’s Coffee and subject to legal exceptions and limitations, these rights may include the right to:

  • Confirm whether personal data is being processed;

  • Access certain personal data;

  • Correct inaccuracies in personal data;

  • Request deletion of certain personal data;

  • Obtain a copy of certain personal data; and

  • Opt out of certain uses of personal data, including targeted advertising, the sale of personal data, or certain profiling activities.

Twinkie’s Coffee will respond to legally valid privacy requests as required by applicable law. To submit a privacy request, please contact us using the information provided at the end of this Privacy Policy. We may take reasonable steps to verify your identity before processing a request.

25. DO NOT TRACK SIGNALS

Some internet browsers offer “Do Not Track” signals or similar privacy controls. Because there is not currently a universally accepted standard for responding to all browser-based Do Not Track signals, our website may not respond to such signals. We will comply with legally required browser-based or universal opt-out mechanisms when applicable.

26. CHANGES TO THIS PRIVACY POLICY

Twinkie’s Coffee reserves the right to modify or update this Privacy Policy from time to time. When changes are made, the “Last Updated” date at the end of this Privacy Policy will be revised. Unless otherwise required by applicable law, changes will become effective when the updated Privacy Policy is posted on our website. We encourage you to periodically review this Privacy Policy to remain informed about our privacy practices.

27. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or the privacy practices of Twinkie’s Coffee, please contact:

Twinkie’s Coffee, LLC

Email: Admin@TwinkiesCoffee.com

Phone: (214) 810-6272

LAST UPDATED: July 8, 2026